Refund and Return Policy
Thank you for shopping with us! We are committed to providing you with high-quality products and excellent customer service. Please read our refund and return policy carefully to ensure a smooth shopping experience.
Returns
- Eligibility for Returns:
- You may return your bracelet within 7 days of receiving your order.
- To be eligible for a return, the bracelet must be unused, in its original condition, and in the original packaging.
- Return Process:
- To initiate a return, please contact our customer service team at [your email address] or [your phone number] with your order number and reason for the return.
- We will provide you with instructions on how to return your item.
- Return Shipping:
- Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.
Refunds
- Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund to your original payment method (Cash on Delivery or Card). Depending on your payment method, it may take some time for the refund to be reflected in your account.
- Non-Refundable Items:
- Unfortunately, we cannot offer refunds for items that are not returned in their original condition, or that are returned after the 7-day period.
Exchanges
- Currently, we do not offer exchanges. If you would like a different item, please initiate a return for your original purchase and place a new order.
Contact Us
If you have any questions or need assistance regarding our refund and return policy, please feel free to reach out to our customer service team at info@illumina.click
Thank you for choosing us! We appreciate your business and are here to help with any concerns you may have.